Use case
Delivery handling
Most reception interruptions come from delivery agents asking 'Where do I drop this?' Aagman handles it: it figures out who the package is for, notifies them, and tells the agent where to leave it.
The problem
Why this is broken today.
Couriers and food deliveries show up every 15 minutes. The receptionist becomes a switchboard, slowing down everything else at reception.
How Aagman solves it
What changes at reception.
Aagman has a delivery mode that asks for courier company, recipient name (or PO number), and the package type, then routes the agent to the right location.
The flow
From walk-in to logged exit.
- 1Delivery agent taps 'Delivery / courier' on the kiosk.
- 2Aagman captures courier company, AWB number (optional), and the recipient name.
- 3Aagman pings the recipient on WhatsApp; the recipient confirms or redirects.
- 4Aagman tells the agent where to drop the package — reception locker, mailroom, or to come up.
- 5On drop, the agent confirms with a photo of the package on the locker shelf.
Outcomes
What changes after Aagman is live.
Hands-off
no receptionist needed
Photo
drop-off proof
Routing
to locker / mailroom
Common questions
Does Aagman integrate with delivery lockers?
Yes — we support the Smartbox and Aqua locker APIs. Other brands on request.
What if the recipient doesn't respond?
Aagman holds the agent for a configurable window (default 90 seconds), then defaults to a designated reception locker.
Other things Aagman does
Explore the other workflows.
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